We use a Minimum/PAR system to make sure you have the linen you need for normal weekly operations. After each delivery, your inventory will be brought back up to your established Minimum/PAR level. Your Minimum/PAR can be increased or decreased as your business needs change. Because these linens are reserved specifically for your account, you are responsible for the established Minimum/PAR once the products leave our facility, whether all items are used or not.

Need extra linen or have an upcoming event? Simply complete our Standard Order Form or email support@tabletoplinen.com. Orders should be submitted no later than 10:00 a.m. the day before your regular weekly delivery. We recommend ordering as early as possible to ensure the products, colors, sizes, and quantities you need are available. If you’re ordering from Special Event Swatch 2 and 3, please allow up to 10 days as inventory may be limited.

We want every piece you receive to meet our quality standards. If you receive linen you cannot use, please email support@tabletoplinen.com and let us know the item and quantity. We will issue the appropriate credit promptly. If replacement linen is needed, we will arrange same-day delivery at no additional charge whenever possible.

For billing questions, invoices, or statement requests, please email arclerk@tabletoplinen.com.

We understand that business levels change. If you anticipate an increase or decrease in your normal linen needs, please contact us so we can review your Minimum/PAR levels and make the appropriate adjustments. Advance notice helps us make sure you have the right amount of linen when you need it.

If your regular delivery is missed or you believe there is an issue with your scheduled service, please contact us at support@tabletoplinen.com as soon as possible. Our team will review your delivery and work with you to resolve the issue as quickly as possible.

Holiday weeks may occasionally require adjustments to normal delivery schedules. When a schedule change is necessary, we will communicate the revised delivery schedule in advance. Please pay close attention to holiday communications and submit any changes or additional linen needs by the requested deadline.

Our linen remains the property of TableTop Linen Rental and is provided for your use as part of your rental program. Normal wear is expected. However, linen that is lost, missing, intentionally damaged, or damaged beyond normal use may be subject to replacement charges in accordance with your service agreement.

Please contact us as soon as possible if you need to change or cancel an order. Special Event orders may be changed or canceled within 24 hours of order confirmation. After that window, the order may already be processed and prepared for delivery, and applicable restocking or cancellation charges may apply.

Your rental program is designed around an established weekly minimum that reserves inventory specifically for your account and supports the processing, inventory, delivery, pickup, and service required to maintain your linen program. Your minimum is not simply a charge for what is used that week. If your business needs have changed, contact us and we will be happy to review your account and Minimum/PAR levels with you.

We photograph deliveries to help document that your order was delivered and where it was placed. These photos provide an additional level of delivery verification and accountability and can help us quickly research and resolve questions regarding a delivery.

For delivery questions, product needs, order changes, service concerns, or general account assistance, email support@tabletoplinen.com. Our support team will make sure your request gets to the right person and is addressed promptly.

Our weekly rental program is based on maintaining an agreed-upon inventory level specifically for your business—not simply the number of pieces used each week. Your program includes dedicated inventory, laundering and processing, pickup and delivery, inventory management, and ongoing service. This allows us to consistently maintain the linen levels your operation requires, including during busier weeks. If your needs have changed, we are always happy to review your Minimum/PAR levels with you and make adjustments when appropriate.